This page explains how to ask Cloudeya Limited ("we", "us" or "our") to delete your account and the personal data linked to it. It covers the mobile apps and website we publish under the developer name Cloudeya Limited, which is the name shown on our Google Play Store listings.

Follow the steps below to ask us to delete your account. You do not need to delete the app first.

1. Send an email to tech@cloudeya.org from the email address linked to your account.
2. Use the subject line "Delete my account".
3. Tell us the name of the app and the email address you signed up with.
4. Tell us if you want to keep your account and delete only some data (see the section below).
5. We reply within a few working days to confirm we have your request, and we complete the deletion within 30 days.

If you no longer have access to the email address on your account, contact us another way using the details at the end of this page. We will help you confirm you own the account before we act.

Deleting your account is permanent. You will lose access to your account and any rewards you have not yet redeemed.

When we delete your account, we delete the personal data linked to it, including:

• your account details, such as your name, email address, phone number and password;
• your app profile, preferences and settings;
• your reward balance and reward history, where no payout is outstanding;
• survey and research responses linked to your account; and
• device and install identifiers linked to your account.

We keep a small amount of data where the law requires it or where we need it for a limited purpose:

• financial and payout records, which we keep for up to 6 years to meet tax and accounting duties;
• a limited record of your deletion request, so we can show we honoured it;
• data we need to detect and prevent fraud or abuse, which we keep for a limited period; and
• aggregated or de-identified research results, which no longer identify you and which we may keep.

You can ask us to delete specific data while you keep your account, for example your survey responses, your marketing preferences or your phone number. Email tech@cloudeya.org with the subject line "Delete my data" and tell us what you would like removed. We will confirm what we can delete and what we must keep, and we complete the deletion within 30 days.

We confirm every request within a few working days and complete deletions within 30 days. Where we must keep records by law, we delete them at the end of the retention period set out above.

If you have any questions about deleting your account or your data, please contact us:

Email: tech@cloudeya.org
Or use the form on our contact page.

Cloudeya Limited
27 Old Gloucester Street
London
WC1N 3AX
United Kingdom